If permissible, activate the ‘Clean Printhead’.You should observe a New PRINTHEAD alert message followed by an approx. Install ink cartridges and retest printer.You may observe a “Replace Printhead message” so you will need to cycle printer power by turning printer off and then on to clear the error. Install the printhead into the printer.Ensure printhead electrical contacts and exposed surfaces are fully dry. Using a lint-free towel, remove water from rear/bottom electrical contacts.Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes – this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.Remove the printhead – in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Remove all ink cartridges from the printer.NOTE 1:While warm (hot) tap water is most readily available in the home, use of distilled water is suggested as it is technically safer for the printhead as it does not contain calcium or contaminants which could clog ink nozzles and/or impact the printhead’s long term performance. If, after activating the ‘Clean Printhead’ routine two (2) times in a row, along with manufacturer’s suggested printer cleaning procedures, blank pages are observed or output print quality is extremely poor (for example, you observe several missing colors in the Print Quality Diagnostic Report where otherwise all colors should normally be present with no visible streaking), then the printhead may have partially dried out and a warm/hot water flush of the printhead may be necessary to help recover the ink system.
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